By Joy Enamuna
Access Bank Plc says it has fully restored its customs transaction services after a temporary system disruption that hampered cargo clearance at Lagos ports earlier in the week.
Clearing agents had raised concerns on Tuesday, lamenting that the downtime stalled processing of import duties and left cargoes stranded while demurrage charges piled up.
In a statement on Thursday, the bank attributed the service interruption—which occurred between November 10 and 12, 2025—to a connectivity failure between its internal network and the Nigeria Customs Service (NCS) platform. The incident affected payments and related transactions conducted through the ACCESS PAY (B’ODOGWU) platform.
“The issue was fully resolved yesterday, November 12, 2025, and normal service operations have since been completely restored. Customers can now process Customs-related payments and transactions seamlessly through Access Bank channels,” the statement read.
The bank apologised for the inconvenience caused, acknowledging that the downtime created delays and heightened concern among importers and agents, especially over accruing demurrage charges.
Access Bank said it had implemented preventive measures to strengthen system stability and minimise the risk of future disruptions, reaffirming its commitment to reliable service delivery.
“Access Bank appreciates the patience and understanding of its customers during the period of disruption and thanks them for their continued trust and partnership,” the statement concluded.
With services now restored, stakeholders expect an easing of the backlog of cargo processing at Lagos ports, where operations had slowed significantly during the outage.
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